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Evidence Guide: BSBWRK409 - Prepare for and participate in dispute resolution

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWRK409 - Prepare for and participate in dispute resolution

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for dispute resolution

  1. Establish facts and issues surrounding the dispute
  2. Analyse key strengths and weaknesses of own and opposing case
  3. Determine and analyse dispute resolution process to be applied
  4. Identify evidence that can be used to support own case
  5. Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes
  6. Develop an appropriate strategy to deal with the dispute through agreed or established processes
  7. File appropriate documentation in accordance with agreed procedure and/or tribunal requirements
Establish facts and issues surrounding the dispute

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse key strengths and weaknesses of own and opposing case

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and analyse dispute resolution process to be applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify evidence that can be used to support own case

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an appropriate strategy to deal with the dispute through agreed or established processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File appropriate documentation in accordance with agreed procedure and/or tribunal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in dispute resolution processes

  1. Present an outline of position to support own case and respond to and/or rebut opposing arguments
  2. Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s
Present an outline of position to support own case and respond to and/or rebut opposing arguments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reach an outcome to dispute resolution

  1. Use communication techniques to put forward options for dispute resolution
  2. Seek agreement on identified options consistent with own objectives
  3. Consult with appropriate parties over authority to reach agreement on particular options
  4. Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached
  5. Clarify agreement or withdraw from dispute resolution process
Use communication techniques to put forward options for dispute resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek agreement on identified options consistent with own objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with appropriate parties over authority to reach agreement on particular options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify agreement or withdraw from dispute resolution process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and review outcome against objectives

  1. Report back to relevant personnel
  2. Review outcome with relevant personnel against objectives
  3. Review dispute resolution processes for effectiveness
Report back to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review outcome with relevant personnel against objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review dispute resolution processes for effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for dispute resolution

1.1 Establish facts and issues surrounding the dispute

1.2 Analyse key strengths and weaknesses of own and opposing case

1.3 Determine and analyse dispute resolution process to be applied

1.4 Identify evidence that can be used to support own case

1.5 Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes

1.6 Develop an appropriate strategy to deal with the dispute through agreed or established processes

1.7 File appropriate documentation in accordance with agreed procedure and/or tribunal requirements

2. Participate in dispute resolution processes

2.1 Present an outline of position to support own case and respond to and/or rebut opposing arguments

2.2 Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s

3. Reach an outcome to dispute resolution

3.1 Use communication techniques to put forward options for dispute resolution

3.2 Seek agreement on identified options consistent with own objectives

3.3 Consult with appropriate parties over authority to reach agreement on particular options

3.4 Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached

3.5 Clarify agreement or withdraw from dispute resolution process

4 Evaluate and review outcome against objectives

4.1 Report back to relevant personnel

4.2 Review outcome with relevant personnel against objectives

4.3 Review dispute resolution processes for effectiveness

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for dispute resolution

1.1 Establish facts and issues surrounding the dispute

1.2 Analyse key strengths and weaknesses of own and opposing case

1.3 Determine and analyse dispute resolution process to be applied

1.4 Identify evidence that can be used to support own case

1.5 Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes

1.6 Develop an appropriate strategy to deal with the dispute through agreed or established processes

1.7 File appropriate documentation in accordance with agreed procedure and/or tribunal requirements

2. Participate in dispute resolution processes

2.1 Present an outline of position to support own case and respond to and/or rebut opposing arguments

2.2 Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s

3. Reach an outcome to dispute resolution

3.1 Use communication techniques to put forward options for dispute resolution

3.2 Seek agreement on identified options consistent with own objectives

3.3 Consult with appropriate parties over authority to reach agreement on particular options

3.4 Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached

3.5 Clarify agreement or withdraw from dispute resolution process

4 Evaluate and review outcome against objectives

4.1 Report back to relevant personnel

4.2 Review outcome with relevant personnel against objectives

4.3 Review dispute resolution processes for effectiveness